About Us:

IDFC FIRST Bank provides a range of financial solutions to individuals, small businesses and corporates. The Bank offers savings and current accounts, NRI accounts, salary accounts, demat accounts, fixed and recurring deposits, home and personal loans, small business loans, forex products, payment solutions and wealth management services. IDFC FIRST Bank has a nationwide presence and operates in the Retail Banking, Wholesale Banking and other banking segments. Customers can choose where and how they want to bank: 260 branches, 140 ATMs and 454 rural business correspondent centres across the country, net banking, mobile banking and 24/7 toll free Banker-on-Call service.

For further details about IDFC FIRST Bank, please visit our website.

Message:

Job Location: Juinagar (Navi Mumbai)

Key Responsibilities

• Committed to service excellence
• Good understanding of Banking/ BFSI products and processes
• Taking ownership of customer issues and follow ups to ensure resolution
• Ability to provide right solutions to the customer as per customer requirements.
• Self-Driven to achieve business goals and objectives
• Excellent written and spoken communication
• Think out of the box for improving customer experience

Financial / Budgetary Responsibilities:

Not applicable

Individual Contributor / Managerial:

Individual Contributor with strong drive to fulfil tasks independently.

Candidate Profile

• Possesses minimum 6 months exposure in handling customer queries only from the BFSI sector
• Excellent communication and interpersonal skills
• Ability to handle pressure, persuade, influence and negotiate effectively at all levels within and outside the organisation

CTC: 3 LPA Fixed

Shift

Rotational Shift-

How many Shift- 6 shifts ( 7am to 11 pm)

Female do not have Night Shift-( 9 pm and home drops)

Any Shift after 10pm is a home drop and home pick up.

Night Incentive paid-

Nodal Drop-

Shuttle drop from Office to Station