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Mock Interview Details:

Principal Objective/Position Summary:

• Housekeeping Manager serves as a key support resource to the operation.
• Working in close partnership with other department heads, the Executive Housekeeper Manager will ensure that the highest standards for cleanliness, safety and sanitation are maintained throughout the hotel.
• Ensure that guest requests are responded to promptly, and they will direct their team in performing a variety of activities to ensure a consistently clean, orderly, and attractive environment within guest rooms and public spaces.
• The Executive Housekeeper will be accountable for managing and coordinating the resources, tasks, requirements, systems and processes related to housekeeping and laundry operations, and for creating an energized and positive work environment that results in the delivery of exceptional guest service.

Job Responsibilities:

• Take responsibility for opening and closing the Housekeeping office at the beginning and end of the day.
• Maintain all guest accommodation and public areas to the highest possible standard of cleanliness and presentation.
• Perform and assist with all day-to-day housekeeping shift duties common to all Housekeeping Assistant staff (as detailed in the Housekeeping Assistant / Linen Porter job description) to ensure the smooth running of the department.
• Supervise and ensure an efficient and effective laundry operation within the resort.
• Ensure guest laundry is satisfactorily actioned and take responsibility along with the Assistant Head Housekeeper for the cleaning of soft furnishings.
• Ensure that any areas of the resort or accommodation requiring maintenance are reported following the correct procedure and record any faults or damage to be repaired.
• Deliver the highest standards of customer service at all times and meet all guest interactions and requests with friendly efficiency, politeness and courtesy.
• Inspect accommodation (up to 75 rooms per day including stay-overs) and public areas cleaned by Housekeeping
• Assistant staff to ensure that Champneys exacting standards of hygiene and cleanliness are met and maintained at all times.
• Ensure own uniform and that of team members is worn correctly whilst on duty and is in a good condition.