About Us:

Capital First Ltd is a leading Indian Financial Institution specializing in providing debt financing to MSMEs and consumers in India. The founding theme of Capital First is that financing India's 50 million MSMEs and its emerging middle class, with a differentiated model, based on new technologies provides a large and unique opportunity. Capital First was founded in 2012 and as of 31 March 2017, Capital First has financed more than 4 million customers and built loan assets of Rs. 198.24 billion (USD 3.05 bn). Within a short time, Capital First has built a large network and provides financing in 222 locations across the length and breadth of the country. The loan book of the company is of high quality as compared to the industry, with Gross and Net NPA of 0.95% and 0.3% respectively as of 31 March 2017 on 120 dpd NPA recognition basis. The company enjoys the highest long term credit rating of AAA. Capital First is focused on building an institution on strong pillars of ethics, values and high corporate governance.

For further details about Capital First Limited, please visit our website.

Customer Service Officer

63 people have shown interest in this job.

Job Description:

1) Handling walk in customers at the Branch. 2) To attend the queries & requests of all Loan ( HE/HL, BIL, TW, CD and PL) customers and resolve them to the customer's satisfaction. 3) Retention of Home loan and LAP customers by who want to foreclose their account, move to competition etc. 4) To identify and convert the opportunities for cross selling ( PL etc ) to walk in customers. 5) Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. 6) Ensure adherence to time schedules (Turn Around Time) 7) Update queries and requests on SFDC. 8) Adherence to Information Security norms and quality process norms. 9) To be aware of and comply with any updates about the process. 10) Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. 11) Provide inputs to improve work procedures that can enhance overall team performance.



Educational Qualifications:

All Graduates

Number of Positions:



2.5 - 3 LPA lacs per annum